Support Policy
Types of Information We Gather
- Personal Information: When users register on gstp.org, we collect basic personal details such as name, email address, and optionally, profile pictures.
- Campaign Information: Information provided by campaign creators, including campaign descriptions, goals, and supporting media content.
- Donation Information: For donation processing, payment details such as credit card information or payment gateway credentials may be collected.
- Usage Data: Non-personal information related to user interactions with the platform, such as IP addresses, browser type, and device identifiers.
Ensuring the Security of Your Information
We take the security of your data seriously. Our systems employ appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
- User Accounts: We retain user account information as long as the account remains active or until deletion is requested.
- Campaign Data: Retained for a reasonable period after a campaign ends to support auditing, reporting, and dispute resolution.
- Donation Records: Retained to comply with applicable laws and regulations.
Sharing Information with External Parties
We do not sell, trade, or transfer your personally identifiable information to third parties without your explicit consent.
Exceptional Circumstances: We may disclose your information if required by law, to enforce our policies, or to protect rights, property, or safety.
Duration of Information Retention
- User Accounts: Retained while active or until deletion requested.
- Campaign Data: Retained for a reasonable period post-campaign.
- Donation Records: Retained as required by law.
Contacting Support
If you have questions, concerns, or need assistance regarding your data or any other matter, please contact our support team at support@gstp.org.
